Privacy Policy – Nandi Logistic

Welcome to Nandi Logistic (“we,” “our,” “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website nandilogistic.com, use our mobile application, or avail our logistics and delivery services.

1. Scope of This Policy

This Privacy Policy applies to:

• Our website and mobile applications.
• Any online or offline interaction with Nandi Logistic.
• All B2B and B2C logistics, transport, and warehousing services provided by us.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in several ways to serve you better:

(a) Personal Information

When you register, contact us, or book a service, we may collect:

• Full Name
• Company Name (for B2B clients)
• Address and Pickup/Delivery Locations
• Email Address
• Contact Number
• GST Number (if applicable)
• Payment details (UPI, Bank Transfer, etc.)

(b) Automatically Collected Information

• IP Address
• Browser Type and Version
• Device Type (mobile, desktop, etc.)
• Cookies and usage data (pages visited, time spent, etc.)

(c) Location Data

If you use our delivery tracking or driver apps, we collect GPS location data to provide real-time tracking and efficient route management.

3. How We Use Your Information

We use the collected data for the following purposes:

• To process and manage logistics orders and deliveries.
• To communicate regarding pickup, delivery, invoices, and support.
• To improve our website, application, and user experience.
• To ensure safety, fraud prevention, and regulatory compliance.
• To send important updates, alerts, or promotional offers (only if you consent).
• To maintain internal records for billing and audit purposes.

4. Data Security

We adopt appropriate data collection, storage, and processing practices to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• SSL encryption on our website.
• Restricted access to databases.
• Regular data backups and server monitoring.
• Employee confidentiality agreements.

However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share limited data only in the following cases:

• With trusted service partners: e.g., courier agents, drivers, or IT support companies working on our behalf.
• For legal compliance: when required by law, court order, or government authorities.
• Business transfers: in case of merger, acquisition, or restructuring of our company.

All third parties are obligated to maintain the confidentiality of your information.

6. Payment and Financial Data

We use secure, PCI-DSS-compliant payment gateways for online transactions. Your card or UPI details are not stored on our servers. All payment processing is handled by secure third-party payment providers.

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve site performance and load times.
• Analyse visitor traffic and usage patterns.
• Save your preferences for future visits.

You may choose to disable cookies in your browser, but this may affect website functionality.

8. Data Retention

We retain your personal data only for as long as it is necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes; and
• Enforce our agreements.

After that, your data will be securely deleted or anonymized.

9. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal data (subject to legal or contractual obligations).
• Withdraw consent for marketing communications.

To exercise these rights, please email us at info@nandilogistic.com.

10. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or tracking portals). We are not responsible for the privacy practices or content of those websites.

11. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect data from anyone under the age of 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated “Effective Date.” We encourage you to check this page periodically to stay informed.

13. Contact Us